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Refund Policy

1. Digital Services

The Shia Wedding provides digital subscription-based services designed to help users connect for marriage in a secure and respectful environment.

By purchasing a membership or subscription, you acknowledge that you are accessing digital online services.

2. Refund Eligibility

Refunds may be issued only under the following circumstances:

  • A technical issue prevented access to the service for at least 2 consecutive days
  • A duplicate payment was successfully charged

3. Non-Refundable Cases

Refunds will not be provided in the following situations:

  • Change of mind
  • Dissatisfaction with matches
  • Failure to find a partner
  • Account suspension due to policy violations

4. Request Process

Refund requests must be submitted within 7 days of the original payment date.

All requests must include valid supporting proof and sufficient transaction details for verification.

5. Processing Time

Approved refunds are generally processed within 7–14 business days, depending on your payment provider or banking institution.